Terms of service

LLIOR

Terms and Conditions
Version: June 2026

Welcome to LLIOR. We make sculptural candles with the care of an atelier and the calm of a ritual.These terms and conditions describe how we work with you, how we deliver our products, and whatrights and obligations apply when you place an order with us. Please read them carefully beforecompleting your order.

1. Burning your LLIOR candle safely

A candle is light and warmth. That asks for attention. Your LLIOR candle carries a set of safety symbols on its base and packaging. The instructions below explain what they mean. When you follow these guidelines, your candle burns safely and for as long as possible.

1.1 Safe use

1. Trim the wick to approximately 5 mm before each use. A wick that is too long produces soot, while one that is too short disturbs the burn.
2. Burn the candle for a minimum of 1 hour and a maximum of 4 hours per session. This prevents tunnelling and keeps the wax pool even.
3. Never leave a burning candle unattended. This also applies to short moments when you leave the room.
4. Keep the burning candle out of reach of children and pets.
5. Place the candle on a flat, heat-resistant surface.
6. Keep the candle away from draughts, curtains and flammable materials.
7. Keep at least 10 cm of distance between multiple burning candles.
8. Extinguish the candle by pressing the wick into the molten wax and then setting it upright again, or use a candle snuffer. Do not blow out the flame.
9. Do not continue burning the candle when less than 1 cm of wax remains in the glass or form.
10. Store the candle in a dry, cool place, out of direct sunlight.

LLIOR is not liable for damage arising from a failure to follow these instructions. See also article 12.

2. Applicability

These terms and conditions apply to the use of the website llior.com (hereinafter: “the Website”) and toevery offer, order and agreement between LLIOR and any consumer resident in the European Union.

By consumer we mean every natural person acting for purposes outside their trade, business orprofession.

By placing your order, you confirm that you have read and accepted these terms and conditions.

LLIOR may amend these terms from time to time. The version applicable to your order is the onepublished on the Website at the time your order was placed.

3. Identity of the company

LLIOR

Postal address: Ververstraat 36, 1011 JA Amsterdam, the Netherlands
Email: hello@llior.com
Website: llior.com
Chamber of Commerce (KvK) number: 85890103
VAT identification number: NL004168770B64

4. Offer and product information

The offer on the Website is non-binding. LLIOR reserves the right to amend or withdraw the offer at anytime before you have placed your order.

We aim to present the information on the Website completely and accurately. Inaccuracies may occur.To the extent permitted by law, LLIOR accepts no liability for such inaccuracies.

Images of products on the Website are a truthful representation of the offer. LLIOR does not guaranteethat the colours shown match the actual colours of the products exactly. Because our candles arefinished by hand, small variations in shape, colour and surface may occur. This is inherent to theproduct and is not a defect.

Obvious mistakes or errors in the offer, including misprints, do not bind LLIOR.

LLIOR is entitled to change, supplement or remove information on the Website at any time, withoutprior notice.

5. The agreement

The agreement is concluded at the moment LLIOR confirms your order by email. The acknowledgementof receipt sent immediately after the order is placed does not yet constitute acceptance.

LLIOR reserves the right not to accept an order or to dissolve an agreement, without any obligation tocompensate for damages, including in the following cases:

• the product is no longer in stock;
• your billing or address details are incorrect or cannot be verified;
• the order is flagged by our security systems as unusual or potentially fraudulent;
• payment is not received within the stated term;
• there is reasonable indication that you are a minor or acting as a reseller;
• there is an obvious price or description error on the Website;
• delivery to the address you provided is not possible;
• a situation of force majeure as described in article 13 occurs.

If LLIOR cannot accept your order, you will be notified within a reasonable period and any amountalready paid will be refunded.

LLIOR only delivers to addresses within the country for which the Website is intended. Delivery to postbox addresses is not possible.

6. Prices and payment

All prices on the Website are in euros, including VAT and excluding any shipping costs, unless explicitlystated otherwise.

Shipping costs are shown separately before your order is finalised.

Payment is made exclusively via one of the payment methods offered at checkout on the Website. Theagreement is only concluded once payment has been received or approved by LLIOR.

7. Delivery and transfer of risk

LLIOR strives to deliver within the timeframe indicated on the Website. Stated delivery times areindicative and do not constitute fatal deadlines.

The risk of damage or loss of the products passes to you at the moment of delivery at the address youprovided.

If delivery proves impossible, LLIOR will contact you to agree on an alternative or to dissolve theagreement against refund of the amount already paid.

8. Right of withdrawal

You have the right to dissolve the agreement without giving reasons within 14 calendar days of receivingthe product.

During this cooling-off period, you handle the product and its packaging with care. You only unpackand handle the product to the extent necessary to determine its nature, characteristics and functioning.

If you wish to exercise your right of withdrawal, you must notify LLIOR in writing within 14 days ofreceiving the product, preferably by email at hello@llior.com. You may use the European modelwithdrawal form for this purpose.

After your notification, you return the product within 14 days in its original, unused state, with allaccompanying accessories and, where reasonably possible, in its original packaging.

The cost of return shipping is at your expense, unless otherwise agreed with LLIOR.

The right of withdrawal is excluded for products that have been:

• opened, used or damaged by you;
• personalised or made to order at your specific request.

Upon receipt of the return in good condition, LLIOR will refund the purchase amount within 14 days,using the same payment method you used.

You are responsible for proper return shipment. The risk and burden of proof of timely and correct returnrest with you. Therefore, keep your proof of shipment.

9. Complaints and transit damage

LLIOR packs every product with care. Should your order arrive damaged or show a defect, please reportthis within 3 calendar days of receipt by email to hello@llior.com.

In order to process your report and to claim any compensation from the carrier, we kindly request thefollowing photographs:

• a photograph of the complete parcel showing the shipping label;
• a photograph of the opened parcel showing the contents and inner packaging;
• photographs of all inner packaging used;
• a photograph of the complete product;
• a detail photograph or close-up of the specific damage.

Based on your report, LLIOR will work with you to find a suitable resolution. This may be replacement,repair or refund of the purchase amount.

10. Conformity and warranty

LLIOR warrants that the products delivered conform to the agreement, to the specifications on theWebsite and to the reasonable standards of soundness and usability.

Because our candles are handmade, small variations in shape, colour, finish and scent may occurbetween individual pieces or editions. This is not a defect, but the character of the craft.

The statutory conformity rights as laid down in the Dutch Civil Code remain fully in force.

The warranty does not apply in case of:

• normal wear and tear or the burning down of the candle;
• improper or unintended use;
• failure to follow the safety instructions in article 1;
• storage under unsuitable conditions, including high temperatures or direct sunlight;
• modification or alteration of the product by yourself or third parties.

11. Intellectual property

All intellectual property rights relating to the Website, LLIOR’s products, the name LLIOR, the logo, thedesign, imagery, texts and packaging belong to LLIOR or its licensors.

It is not permitted to copy, reproduce, publish or use these materials, in whole or in part, for commercialpurposes without prior written consent from LLIOR.

12. Liability

If LLIOR fails to fulfil its obligations under these terms, LLIOR is liable for damages that are thereasonably foreseeable consequence of that failure.

The liability of LLIOR per event is limited to a maximum of the invoice amount of the productconcerned, excluding shipping costs and VAT.

LLIOR is not liable for:

• damage caused by improper or careless use of the product, including failure to follow the safetyinstructions in article 1;
• indirect damage, consequential damage, lost profits, missed savings or immaterial damage;
• damage to third parties caused by the use of a LLIOR product;
• damage resulting from force majeure as described in article 13.

The limitations in this article do not apply in case of intent or wilful recklessness on the part of LLIOR,or for damages resulting from death or physical injury for which LLIOR is liable under mandatory law.

13. Force majeure

Force majeure means any circumstance beyond the reasonable control of LLIOR that wholly or partlyprevents performance of the agreement, including but not limited to strikes, riots, war, terrorism, fire,flooding, extreme weather, epidemics, stagnation by suppliers, transport disruptions, governmentmeasures and disturbances in telecommunications or energy networks.

In case of force majeure, the obligations of LLIOR are suspended for the duration of the force majeureevent. LLIOR will notify you as soon as reasonably possible.

If the force majeure event lasts longer than 20 days, both you and LLIOR are entitled to dissolve theagreement in writing, without any obligation to pay damages. Any amounts already paid in advance willbe refunded.

14. Availability of the Website

LLIOR makes efforts to keep the Website available and functioning properly, but does not guaranteeuninterrupted availability.

LLIOR may temporarily or fully suspend, change or terminate the Website, in whole or in part, withoutbeing liable to you for this.

LLIOR is not liable for damage arising from viruses, malware or other technical problems that may occurthrough use of the Website.

15. Personal data and privacy

LLIOR processes your personal data in accordance with the General Data Protection Regulation(GDPR). The full practice is described in our privacy statement on the Website.

Your data is used solely for the execution of your order, the provision of customer service and, with yourconsent, for marketing purposes.

16. Complaints and dispute resolution

Complaints about the performance of the agreement can be submitted in writing within a reasonableperiod after discovery to hello@llior.com.

LLIOR aims to respond substantively to your complaint within 14 days. Should more time be required,you will receive confirmation within that period and an indication of when you can expect a detailedresponse.

17. Applicable law and competent court

These terms and conditions and all agreements between you and LLIOR are governed by Dutch law.

Disputes arising out of or in connection with these terms or your order will be submitted to thecompetent court in Amsterdam, unless mandatory law designates another court.

18. Final provisions

If any provision of these terms proves null or voidable, the remaining provisions remain in full force.LLIOR will replace the provision concerned with a valid provision that approximates the intent of theoriginal as closely as possible.

Deviations from these terms are only valid if confirmed in writing by LLIOR.

LLIOR