Shipping & Returns

Orders are dispatched twice weekly, on Mondays and Thursdays. Orders placed before midnight are included in the next dispatch run.

LLIOR ships across the EU. Current destinations include Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Shipping costs are fixed per delivery zone and will be confirmed at checkout based on your delivery address.

A tracking link will be sent by email once your order has been dispatched. Allow one working day before the link becomes active.

Write to hello@llior.com with your order number and name. If your parcel has not yet shipped, we will adjust or cancel it.

Reach us through the contact page as soon as possible with your order number. If your order has not yet been dispatched, we will do our best to update it.

Not at this time. LLIOR orders are sent to a home or business address.

Reach us through the contact page with your order number. We will resolve it promptly.

Returns are accepted within 14 days of delivery. Items must be unopened and in their original condition.

Write to us through the contact page with your order number and we will guide you through the process.

Refunds are processed within 5 working days of receiving your return. You will be notified by email once issued.

No. Because of the nature of handmade wax pieces, returns must be initiated before any candle has been lit. An unlit candle in its original packaging is eligible for return.

Yes, under the same conditions — within 14 days of delivery, unopened and in original condition. Because each Edition is released in limited quantity and withdrawn at the end of its season, we encourage you to inspect your order carefully upon arrival and contact us immediately if anything is not as it should be.