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FREQUENTLY ASKED QUESTIONS

Materials

What are LLIOR candles made from? 

A blend of soy wax and beeswax, with a cotton wick. No paraffin. No added fragrance. 

Why no paraffin? 

Paraffin is derived from crude oil. It was developed for industrial purposes, not for the spaces you live in. We chose differently. Soy wax burns slower and cleaner. The air stays as it was. 

Why no fragrance? 

Fragrance is added to fill a room with something it did not have. We work with what a space already holds. LLIOR candles carry no scent, only light and warmth. 

Are LLIOR candles safe to burn around children or pets? 

Yes. Because LLIOR candles contain no added fragrance and no paraffin, they produce a cleaner burn than most candles. As with any open flame, keep candles out of reach of children and animals, and never leave a burning candle unattended. 

CARING FOR YOUR CANDLE

How do I get the best burn?

Trim the wick to approximately 5mm before each burn. For the first burn, allow the candle to burn until the entire surface has melted. This prevents tunnelling. Never burn for more than three hours at a time.

How long will my candle burn? 

Burn times vary by form. Taper candles burn for approximately 8 to 10 hours each. The Signature pillar candle burns for approximately 60 hours. Formed candles vary by size, typically between 15 and 25 hours depending on the piece.

My candle has developed a white film on the surface. Is this normal? 

Yes. This is called blooming, a natural characteristic of beeswax as it reacts to temperature changes. It does not affect the burn. It is simply the material doing what natural materials do. 

Can I burn my candle in a draught?

Avoid burning near open windows or air currents. Uneven airflow causes uneven burning and increases drip. Place the candle on a stable, heat-resistant surface.

THE EDITION

What is an Edition?

Each Edition is a seasonal composition, released in quiet limitation. It contains a curated set of LLIOR candles, tapers, a pillar, formed candles, and a LLIOR matchbox. Shaped for its season. Gone when it ends.

Will an Edition come back?

No. Each Edition belongs to its season. When the season closes, it is withdrawn and will not return.

What if an Edition sells out before the season ends?

When an Edition is gone, it is gone. We do not restock within a season. The waiting list for the next Edition opens as soon as the current one closes.

How do I join the waiting list?

Leave your email address on the waiting list page. When the next Edition becomes available, you will be among the first to know.

Can I become a member to receive each Edition?

Yes. Every Edition is available as a one-time purchase or through membership. Members receive each new Edition automatically when it launches.

When am I charged as a member?

Members are charged at the moment each new Edition launches. You will receive an email confirmation before dispatch.

Can I skip a season as a member?

Yes. Write to hello@llior.com before the Edition launches and we will pause your membership for that season.

Can I cancel my membership?

Membership can be cancelled at any time. Write to hello@llior.com and we will arrange it.

The Signature Candle

Is The Signature Candle part of an Edition?

Yes. The Signature Candle is part of every Edition. It is also the only piece in the LLIOR range that remains available throughout the year, independent of the seasonal cycle.

Gifting

Can I send an order directly to someone else?

Yes. Enter the recipient's address at checkout. If you would like to include a personal note, add it in the order notes field and we will include it with the parcel.

Do you offer gift packaging?

Every LLIOR order is packaged with care. No additional gift packaging is needed.

Wholesale & Trade

Do you work with stockists or interior professionals?

LLIOR works with a selective number of partners. If you represent a space that shares the same values of restraint and considered design, write to hello@llior.com with a short introduction.

Still have a question? Write to us here.